TheCoopShopWe Ship Worldwide!
Fresh Goods for Geeks
TheCoopShopWe Ship Worldwide!
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  • Fresh Goods for Geeks

    Billing / Payment

    1. Can I use a Prepaid card on your website?
    2. Why can't I change which currency I want to pay in?
    3. What payment methods do you accept?
    4. I have just made my payment through Paypal. Why does my order status still say "awaiting payment"?
    5. How can I find my credit card's security number?
    6. I tried to place an order with your site but I got an incorrect address error. When I called my bank, they said you charged my card already. What's that about?
    1. Can I use a Prepaid card on your website? Prepaid cards tend not to work on our site unless they are registered with a billing address. There is usually information on the back of the card that tells you how to register your card.
    2. Why can't I change which currency I want to pay in? The trading currency of our shop is USD.
    3. What payment methods do you accept? Share with us your credit/debit card number (we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB), we will get the money. BE SURE THE ADDRESS YOU ENTER FOR BILLING INFORMATION EXACTLY MATCHES WHAT YOUR BANK CURRENTLY HAS ON FILE FOR YOU (even if the shipping address is different)! PAYPAL – PayPal is a FREE service and takes seconds to setup at the end of your order. You do not need to have a PayPal account in order to pay for The Coop Shop products. When checking out, you will be immediately redirected to PayPal.com for payment. We will process your order once payment is completed and cleared. Keep in mind, if you choose to pay through PayPal via eCheck or Bank Transfer, those payment types do take a few days to clear. Until then, you may receive reminder emails asking you to submit payment; you can ignore them. We cannot guarantee in-stock product availability by the time payment is cleared. NOTE: Your shipping address must match the address appearing on your transaction with PayPal.
    4. I have just made my payment through PayPal. Why does my order status still say "awaiting payment"? If you pay via PayPal eCheck or bank transfer, these payments take a few days to clear. Before your payment clears, you may receive an email from us indicating that you have not paid. If you know you have paid, please check your PayPal account history. It will probably say that your payment is uncleared. If this is the case, you can just ignore the payment reminder email. If it does say cleared or completed, then reply to the reminder email with your PayPal transaction ID #.
    5. How can I find my credit card's security number? Visa, MasterCard, Discover, Diners Club, JCB: The three-digit (3) card security number is a printed number located on the back of the card, typically near the far right side. This number is usually separated from other sets on numbers on the card, and is the farthest towards the right.

      American Express:The four-digit (4) card security number is a printed number located on the front of the card, above and to the right of the raised account number.

    6. I tried to place an order with your site but I got an incorrect address error. When I called my bank, they said you charged my card already. What's that about? When you attempt to purchase something from our site, an "authorization" is placed on the funds for that amount. This means that the funds are not transferred into our account, but instead remain in your account. However, they are not available to you. Our system then checks the address that you typed in against the address that your bank has on file. If it matches, the order will go through just fine. If it does not match, the order will be declined, and you will not have an order placed. Since we will not be completing that transaction, the authorization will expire and the charge will be removed from your account. You can wait for the authorization to expire automatically, or we can expedite the process on our end. In order to do that, we will need a fax number to the bank that issued your credit card, the amount that was authorized, and your credit card number with expiration date. You can email all of that information along with a note explaining the situation to help@thecoopshop.com. Please note that The Coop Shop is NOT responsible for overdraft fees incurred due to any transaction (failed or successful).